Terms and Conditions

 

Article 1 – Definitions

 

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer can exercise their right of withdrawal.

Consumer: a natural person not acting in the course of a profession or business, who enters into a distance contract with the merchant.

Day: calendar day.

Long-term contract: a distance agreement relating to a series of products and/or services, where delivery or purchase obligations are spread over time.

Durable medium: any tool that enables the consumer or merchant to store information directed personally to them in a way that allows future access and unchanged reproduction.

Right of withdrawal: the consumer’s right to withdraw from a distance contract within the cooling-off period.

Merchant: the natural or legal person who offers products and/or services remotely to consumers.

Distance contract: an agreement concluded as part of a merchant’s organized system for remote sales of products and/or services, using one or more means of distance communication up to the conclusion of the contract.

Means of distance communication: any method used to conclude an agreement without the consumer and merchant being physically present together.

Terms and Conditions: these general terms and conditions of the merchant.

 

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Article 2 – Merchant Identity

 

Company Name: Maarten Rasch

Business Registration (KvK): 85876771

Brand Name: Maarten Rasch

VAT Number: NL004167684B41

Customer Service Email: info@florenceandmae.com

Registered Address: Middelweg 217, 1911 EE Uitgeest, The Netherlands

 

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Article 3 – Scope

 

These terms and conditions apply to every offer made by the merchant and to every distance contract concluded between the merchant and the consumer.

Before a distance contract is concluded, the text of these terms and conditions shall be made available to the consumer. If this is not possible, the consumer will be informed where the terms can be reviewed and that they will be provided free of charge upon request.

If the contract is concluded electronically, these terms may be provided digitally in a way that allows the consumer to easily store them on a durable medium.

If special conditions apply to certain products or services, these shall apply in addition to these general terms. In the event of a conflict, the consumer may always rely on the provision most favorable to them.

If any clause in these terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

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Article 4 – The Offer

 

If an offer has a limited validity period or is subject to specific conditions, this will be clearly stated.

The offer is non-binding. The merchant reserves the right to modify or supplement the offer.

Product descriptions are detailed enough to enable proper consumer evaluation. Images used are a truthful representation of the products. Obvious errors or mistakes in the offer are not binding on the merchant.

All prices are stated excluding import VAT and customs fees, which are to be paid by the customer upon import.

 

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Article 5 – The Agreement

 

The agreement is concluded when the consumer accepts the offer and meets the stated conditions.

When the consumer accepts an offer electronically, the merchant shall immediately confirm receipt. The consumer may cancel the contract until this confirmation has been sent.

The merchant shall take appropriate technical and organizational measures to ensure secure data transfer and a safe online environment.

The merchant may, within legal limits, verify whether the consumer can meet payment obligations. If there is a valid reason for refusal, the merchant reserves the right to decline an order or attach special conditions to acceptance.

The merchant shall provide all essential information to the consumer, including contact details, right of withdrawal, warranties, and complaint procedures.

 

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Article 6 – Right of Withdrawal

 

The consumer has the right to withdraw from the purchase within 30 days of receiving the product, without stating any reason.

During this period, the consumer must handle the product and packaging with care. The product must be returned in its original packaging and condition.

To exercise the right of withdrawal, the consumer must notify the merchant in writing (e.g., by email) within 30 days of receipt. After notification, the consumer has an additional 30 days to return the product.

 

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Article 7 – Costs of Withdrawal

 

Return shipping costs are borne by the consumer. Returns must be sent to the country of origin (manufacturer/supplier in China).

The merchant will refund the purchase amount as soon as the returned product is received or proof of shipment is provided, no later than 30 days from that date.

 

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Article 8 – Exceptions to the Right of Withdrawal

 

The right of withdrawal does not apply to products:

 

• Made according to the consumer’s specifications;

• Of a personal or customized nature;

• That deteriorate or expire rapidly;

• That are sealed for hygiene reasons and whose seal has been broken;

• Newspapers, magazines, audio or video recordings, or software once their seal has been broken.

 

 

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Article 9 – Prices

 

Prices will not be increased during the validity of the offer, except for legal changes in VAT.

Prices may be affected by exchange rate fluctuations or market changes. Obvious pricing errors are non-binding.

All prices are stated excluding import VAT. Customs duties and import taxes are charged by the carrier upon delivery.

 

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Article 10 – Conformity and Warranty

 

The merchant guarantees that the products conform to the agreement and meet reasonable expectations of quality and usability.

Defects or incorrectly delivered items must be reported within 30 days. Products must be returned in their original packaging.

The warranty does not apply if the product has been altered, misused, or handled contrary to the provided instructions.

 

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Article 11 – Delivery and Execution

 

Delivery is made to the address provided by the consumer.

Orders are processed promptly and delivered within 30 days, unless otherwise agreed. In the event of delay, the consumer will be informed and has the right to terminate the contract.

The risk of damage or loss remains with the merchant until delivery.

 

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Article 12 – Continuing Agreements: Termination and Renewal

 

The consumer may terminate an open-ended contract at any time with one month’s notice.

Fixed-term agreements are not automatically renewed, except for magazine subscriptions which may be renewed for a maximum of three months.

 

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Article 13 – Payment

 

Unless otherwise agreed, payment must be made within 7 business days from the start of the withdrawal period.

The consumer must immediately report any inaccuracies in payment details.

In case of non-payment, the merchant reserves the right to recover any lawful collection costs.

 

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Article 14 – Complaints

 

Complaints must be submitted in writing within 7 days after the defect is discovered.

The merchant will respond to complaints within 30 days. If more time is required, the consumer will be informed of the expected response timeframe.

If the dispute cannot be resolved, it may be escalated to legal proceedings.

 

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Article 15 – Disputes

 

All contracts between the merchant and the consumer are governed exclusively by Dutch law, even if the consumer resides outside the Netherlands.