Privacy Policy
Privacy Policy – Florence & Mae
Florence & Mae places great importance on protecting our customers’ personal data. This policy explains how we collect, use, and protect personal information. By using our services, you agree to the practices described in this document.
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Collection of Personal Information
Florence & Mae collects various types of personal data to provide an optimal shopping experience. This may include:
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First and last name
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Shipping and billing address
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Email address
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Phone number
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Payment information
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Use of Personal Information
The collected information is used for the following purposes:
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Processing and delivering orders
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Managing payments and preventing fraud
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Communicating with customers about orders and products
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Improving customer service and responding to inquiries
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Sending information about new products, promotions, and events (with the customer’s consent)
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Sharing of Personal Information
Florence & Mae does not sell, rent, or share personal data with third parties, except in the following cases:
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With external partners handling payments and deliveries
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When required by law or to comply with legal obligations
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To protect the rights, property, or safety of Florence & Mae, its customers, or the public
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Protection of Personal Information
Florence & Mae takes appropriate security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
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Use of encryption technology for payment transactions
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Limited access to personal data, restricted to employees and partners who need it to provide our services
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Storage of Personal Information
Florence & Mae retains personal data only as long as necessary for the purposes for which it was collected, including legal, accounting, or tax obligations.
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Customer Rights
In accordance with applicable laws, customers have certain rights regarding their personal data, including:
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Right of access: You may request a copy of the personal information we hold about you.
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Right of rectification: You may request correction of inaccurate or incomplete information.
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Right of erasure: You may request that your personal data be deleted, unless retention is required by law.
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Right to withdraw consent: You may withdraw your consent to data processing at any time.
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Cookies and Similar Technologies
Florence & Mae uses cookies and similar technologies to enhance your experience on our website. Cookies help remember customer preferences and track site usage.
You can adjust your browser settings to refuse cookies, but this may affect the functionality of the website.
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Changes to the Policy
Florence & Mae may update this Privacy Policy at any time. Any changes will be published on this page along with the update date. We encourage you to visit this page regularly to stay informed.
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Contact
For questions about this policy or to exercise your data rights, please contact us at:
📧 info@florenceandmae.com
Florence & Mae is committed to protecting your privacy and handling personal data safely and responsibly.
FAQ
Spedizione
Spediamo tutti i nostri ordini in Italia con Poste Italiane. Hai effettuato l’ordine prima delle 23:00? Allora il tuo pacco verrà spedito il giorno successivo, sempre gratuitamente. In questo modo ricevi il tuo ordine in tempi rapidi e senza costi aggiuntivi!
Resi
Non sei completamente soddisfatto? Nessun problema! Puoi restituire facilmente e velocemente il tuo ordine entro 30 giorni dalla consegna. Ci assicuriamo che il processo sia semplice e senza stress, così non devi preoccuparti di nulla.
Istruzioni per il lavaggio (solo a mano)
Per mantenere la qualità eccellente dei nostri capi, consigliamo di lavarli esclusivamente a mano. In questo modo i tessuti rimarranno come nuovi più a lungo e potrai godere appieno dei materiali di lusso.
Altre domande?
Hai una domanda o hai bisogno di un consiglio? Non esitare a contattarci. Siamo qui per aiutarti e offrirti supporto.
Email: info@benfieri.it
Lun – Ven: 09:00 – 17:00
Sab – Dom: 10:00 – 17:00