Shipping Policy
Shipping Policy – Florence & Mae
Florence & Mae is committed to providing every customer with fast and reliable delivery. This shipping policy outlines delivery times, costs, and procedures to ensure an optimal shopping experience.
Delivery Times
Florence & Mae ships all orders within 24–48 hours after payment confirmation.
Once dispatched, delivery typically takes 5–14 business days, depending on factors such as:
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Weather conditions
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High-demand periods (e.g., holidays)
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Customs clearance (if applicable)
Free Shipping
At Florence & Mae, shipping is always free on all orders — regardless of order value or delivery address.
This is part of our commitment to making your shopping experience as smooth and convenient as possible.
Delivery Process
All orders are shipped directly from our trusted supplier network, allowing us to minimize handling time and ensure that products are delivered as quickly as possible.
Each item undergoes a quality inspection before dispatch to guarantee product integrity.
Order Processing
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Once your order is placed, you will receive an order confirmation email with all details.
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Orders are processed and shipped within 24–48 hours.
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When your package has been shipped, you’ll receive a tracking number by email so you can easily follow your delivery status.
Order Tracking
Florence & Mae provides tracking information for all orders.
Using your tracking number, you can monitor your shipment and estimate its arrival date at any time.
Questions & Support
Have questions about your order or this shipping policy? Our customer service team is happy to help.
📧 Email: info@florenceandmae.com
We aim to respond to all inquiries quickly and professionally.
Limitations & Exceptions
Despite our best efforts to ensure fast delivery, delays may occur due to unforeseen circumstances, such as:
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Customs clearance delays
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Unfavorable weather conditions
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Force majeure events
Florence & Mae cannot be held responsible for such delays but greatly appreciates your patience and understanding.
Conclusion
Florence & Mae is dedicated to offering an exceptional online shopping experience, including fast and dependable delivery.
By adhering to our shipping policy, we ensure that every customer receives their products as quickly as possible.
For any questions or additional information, don’t hesitate to contact us at info@florenceandmae.com.
FAQ
Spedizione
Spediamo tutti i nostri ordini in Italia con Poste Italiane. Hai effettuato l’ordine prima delle 23:00? Allora il tuo pacco verrà spedito il giorno successivo, sempre gratuitamente. In questo modo ricevi il tuo ordine in tempi rapidi e senza costi aggiuntivi!
Resi
Non sei completamente soddisfatto? Nessun problema! Puoi restituire facilmente e velocemente il tuo ordine entro 30 giorni dalla consegna. Ci assicuriamo che il processo sia semplice e senza stress, così non devi preoccuparti di nulla.
Istruzioni per il lavaggio (solo a mano)
Per mantenere la qualità eccellente dei nostri capi, consigliamo di lavarli esclusivamente a mano. In questo modo i tessuti rimarranno come nuovi più a lungo e potrai godere appieno dei materiali di lusso.
Altre domande?
Hai una domanda o hai bisogno di un consiglio? Non esitare a contattarci. Siamo qui per aiutarti e offrirti supporto.
Email: info@benfieri.it
Lun – Ven: 09:00 – 17:00
Sab – Dom: 10:00 – 17:00